Jack's Prime (San Mateo, CA)

UPDATE 3/25/13:  So after a 3 star review and a copy of the review below, I get a message on Yelp! from the owner of Jack's Prime.  Honestly, very responsive and good customer service. 

Messages:
Owner

6 hours ago

Charlie, thank you for the taking the time to write a review and I apologise for making you wait an inordinate time for your to go order. I will speak to the manager on duty and would like to extend to you a gift card for $20 for the inconvenience. Simply send me an address that works best for you and I shall mail it.

Thank you
Micheal Mallie (owner)

Charlie W.

2 hours ago

Dear Michael,

Thank you for your email. As much as I appreciate you're offer to extend a gift card, I am grateful, but respectfully decline. I am however thankful for the fact that you have reached out and offered to correct the problem. I only write my reviews in the hopes to provide something better for the next guy who happens to appreciate good food, in which case, your establishment does offer very good food and I certainly will be back in hopes of a better experience.

Thank you for your time in writing today.

All the best,
C

 

Micheal M.
Owner

One hour ago

appreciate it sir and a critique like yours only helps us get better
thank you

micheal

________________________________________________

After a day of romping around SF we were beat and looking for a quick bite. Yelp! search for burger joints near current location please.

Pretty decent find! Plenty of reviews and 4 stars to boot! Get directions button.. Start guidance... And off we go to Jack's Prime.

I'll say this much... If it wasn't for the food, it took forever and a day to get our to go order outta there and this could have been a 2 star rating.

Phoenix flame burger, Prime rib burger, and a classic cheese burger (vegan patty)... Wedge salad... Onion rings... Strawberry milkshake, and yeah, 2 diet cokes (they have one size cups for to go orders, no bueno!). Total bill $70.

Wifey took the Phoenix burger and gave me like 1/4. Good burger, one of their most popular and now I know why. Juicy and just plain good old great tasting burger with some jalapeño to turn up the heat, but just the right amount. Seriously, much better than mine, totally. Wifey also gave the milkshake a thumbs up.

Mother-in-law... Veggie burger... Also a thumbs up.

Wedge salad was good, crisp and fresh. The prime rib sandwich was very very decent. Great flavor and juicy. Onion rings were also very good. The aioli dressing they use for the onion ring dip is also very good, I think I used 2 little servings and licked the bottom of the cup!

I'll say this much. Review could have been better, but just so turned off from the long long wait. I saw many people who entered after me who were dine in, waited, got seated, and got their food faster than I did. Extremely disappointed! Extremely. I left a $10 tip making the total bill around $80 for a few burgers and some sides, I figured I wasn't going to be waiting 30 minutes for the food. The girl up front came by once to say its coming out and sorry for the wait, but the fact that I saw people who arrived after me get their sit down meals first was a very aggravating experience.

Final Thought: Although the wait was horrible for a to go order on a few burgers to wait as long as I did, the food turned out pretty darn decent. I would say give it a try, if not for the service/wait time... Try it for the food.

Stay hungry my friends! Cheers!